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Privacy Policy

Who we are

In this Privacy Policy references to “we” and “us” are to Higher Level Care Limited, company number 03070682, registered office SILCON HOUSE, 35 BRIGSTOCK ROAD, THORNTON HEATH, SURREY CR7 7JH.  This policy only relates to data where we are the data owners.

What information we collect and how

The information we collect via this website may include: (1) Any personal details you type in and submit, such as name, address, email address, etc. (2) Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and your progress to check out may take longer. The cookies store information only for as long as you are viewing the website. (3) Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website and also to prevent security threats. (4) Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and service offers).

What we do with your information

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998, General Data Protection Regulations and other applicable laws. The details we collect will be used:-
  1. to process your order or process any application to maintain records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. to carry out security checks (this may involve passing your details to credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks – this helps to protect you and us from fraudulent transactions); and
  3. to comply with legal requirements (e.g. accounting records).
  4. We may need to pass the information we collect to other companies within our group for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.
  5. We would also like to inform you of various promotions, goods and services that may be of interest to you. These would come from any of our group or from our affiliates, or from carefully selected third parties, if you have opted-in to recieved them. In such circumstance, you may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. If you wish to receive these communications, please choose tick the opt-in box when entering your personal details. You may unsubscribe at a later date, if you wish – see “Your rights” section below.

Your rights

Where we are the data owner, you have the following rights:
  1. You can ask us to update your personal information we hold on by using the GDPR request form.
  2. You can ask us not to send you future marketing communications. We will then suppress your data from all direct marketing, although we will still keep it for processing your order, fulfilling customer service and after sale obligations including legal and regulatory reasons.  To do this, please vist our GDPR request form.
  3. You also have the right to request a copy of any personal information we may hold about you otherwise known as a Subject Data Access Request (SDAR) we hold about you. To do this, please vist our GDPR request form.
Were we are a Data Processor, you will need to make your request through the Data Owner.

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.


Recent News

17, May, 2018 :

HLC are pleased to announce that we work with Cambridge County Council

17, May, 2018 :

HLC is pleased to announce that we are now working with the London Borough of Newham.

View More News


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